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Ionic won't sync to iPhone

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‎10-04-2018 17:50 - last edited on ‎10-06-2018 09:32 by Fitbit Moderator

‎10-04-2018 17:50 - last edited on ‎10-06-2018 09:32 by Fitbit Moderator

Hi Matt,

my Iconic hasn’t synced since 29/9. I have tried all the trouble shooting suggestions without any success. My Iconic is currently running version 32.10.20. I’m also using an iPhone which has just downloaded the most current update today. Any suggestions would be appreciated.

cheers.

Meg

 

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎10-06-2018 09:31

‎10-06-2018 09:31

It's nice to see a new member around, welcome @Pinkstory! Thanks for already taking the time to troubleshoot this syncing issue, nice way to go! 

 

Are you still experiencing the syncing connection with your Ionic? If you are, I'd recommend the following:

 

  • Restart your Ionic.
  • Log out from the Fitbit app, reboot your phone, log back in to the Fitbit app.
  • Turn off Bluetooth, wait 10 seconds, turn it back on.
  • Force quit the Fitbit app.

Try to sync after doing each of the steps above. That should certainly help you out with this.

 

In my suggestions above don't help, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

 

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. Smiley Very Happy

 

Give this a go and let me know if the inconvenience persists. 

Maria | Community Moderator, Fitbit


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Best Answer

‎10-06-2018 14:13

In response to MarreFitbit

‎10-06-2018 14:13

Thank you MarreFitbit for your response.

i have already tried all your suggestions.

My phone’s Bluetooth no can no longer detect my Ionic at all now.

I’ve tried to connect it thru both the App and the phones Bluetooth with no success.

The watch it self is still working on its own, I just can’t get the correlated information.

Cheers

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0 Votes

‎10-07-2018 05:11

In response to MarreFitbit

‎10-07-2018 05:11

Hi MarreFitbit,

I’m not sure how, but I’ve managed to sync my Iconic back to the Fitbit app via my iPad, which has now re-established a connection to my iphone. Thank you for you help. It has been a frustrating couple of days, but it’s all good now.

Cheers

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