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Ionic Syncing

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‎01-02-2018 21:14

‎01-02-2018 21:14

I have noticed that at the end of the day, if the ionic has not synced before midnight, it does not count those steps or data since it last synced.

Example. If you ionic synced at 10pm with 11k steps and then you take 5k more steps before midnight but it doesn't sync until 1am it only registers the 11k in the app and not the additional 5k you did before midnight. Hopefully this is being addressed. 

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‎01-03-2018 06:01

‎01-03-2018 06:01

Welcome to the Community @CHANCEM80!

 

This sounds pretty weird so let me help you. As a first step I recommend performing the restart and if the Syncing issues persist I recommend checking this great article. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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