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Ionic Touch Screen and Vibrate Not Working

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‎03-17-2020 10:41

‎03-17-2020 10:41

Both touch screen and vibrate has stopped working.  I have done the following troubleshooting:

  • Restarted watch - did not fix
  • Factory reset including force firmware update - did not fix

Watch notifies me that a "Calibration" is required.... however I can not select start from the menu since touch is not working.

Is the watch toast or are there other troubleshooting I can try? Watch is 3 months old.

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1 REPLY 1

‎03-18-2020 10:49

‎03-18-2020 10:49

@SunsetRunner Welcome to the Community. Thanks for the detailed information shared.

 

I appreciate the troubleshooting tried. I see where you come from. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you.

 

I'll be around if you have any additional questions. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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