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Ionic: Unlock with phone not working

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‎01-31-2021 10:11 - last edited on ‎01-31-2021 21:03 by Fitbit Moderator

‎01-31-2021 10:11 - last edited on ‎01-31-2021 21:03 by Fitbit Moderator

my ion does not work configured, everything is fine it connects Bluetooth but when I have to show the 4 digits on the screen it says it is locked with the phone, I made another account but in vain, the same, what can I do?

 

Moderator Edit: Clarified subject

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‎01-31-2021 21:01 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

‎01-31-2021 21:01 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information and try the troubleshooting steps that are specified on our help article: How do I use the device lock on my Fitbit device? and let me know if the issue persists.

I'll be here if further assistance is needed. 

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‎01-31-2021 21:01 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

‎01-31-2021 21:01 - last edited on ‎08-18-2025 09:10 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information and try the troubleshooting steps that are specified on our help article: How do I use the device lock on my Fitbit device? and let me know if the issue persists.

I'll be here if further assistance is needed. 

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0 Votes