Ionic active minutes not syncing

[Slowasahippo]

My active minutes on my watch don’t sync with the app on my phone,

e.g watch says 118 minutes and app says none.

steps etc sync but not active minutes

[LiliyaFitbit]

Welcome to the Fitbit Community, @Slowasahippo.

Thanks for the details shared in your post. I recommend confirming if you have a MobileTrack paired to your Fitbit account? MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? MobileTrack may override the data tracked by your watch and I recommend removing it from your Fitbit account if you're not using it: How do I remove a Fitbit device from my account?

Hope this helps! 

[Slowasahippo]

Now the Fitbit doesn’t sync with anything, have tried different devices, have reset or hard restarted the watch and the app and the devices, still no luck. Have deleted and reinstalled the app, have had Bluetooth forget the device and tried to set up from the beginning again but still no connection.
The watch has the wrong time, have tried changing the time zone, turning off the auto zone and manually setting the zone but it’s still wrong.

The watch is not connecting to any devices Bluetooth, is pretty much useless at this point, doesn’t even tell the time right, any advice?

[Jerman02]

And shocker - no support. The latest update has basically bricked my Ionic as well. Rather than Fitbit support put out a message showing that the update has bugs, it puts the user at fault. Uninstaller this, unnpair that, etc. How bout this Fitbit - develop and test internally before pushing it out as a half baked update next time? 

[LiliyaFitbit]

Thank you for your reply, @Slowasahippo. Welcome to the Fitbit Community, @Jerman02. 

@Slowasahippo I am sorry to hear you continue experiencing difficulties with your watch. I appreciate your efforts and the additional details and recommend confirming the complete troubleshooting instructions at Why won't my Fitbit device sync? Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

@Jerman02 Thank you for joining the thread and sharing your experience and feedback. I understand how you are feeling, our team is always working on improving our devices and user experiences, and your comments are greatly appreciated. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

Hope this gets you back on track!