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Ionic adding 10k+ steps at the same time daily

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‎07-07-2020 09:25

‎07-07-2020 09:25

My Ionic just started adding steps around the same 30-minute timeframe daily. It's becoming increasingly more daily. It started last week with 7300 and today it added 16,800 while I was sitting still. I have restarted it countless times, factory reset three times now and nothing. Also, it quit tracking floors months ago. Please help, I love my Fitbit!

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‎07-09-2020 14:07 - last edited on ‎10-16-2024 08:16 by Fitbit Moderator

‎07-09-2020 14:07 - last edited on ‎10-16-2024 08:16 by Fitbit Moderator

@Beaubriandc A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I would like you to double check that there aren't any manually logged activities on your Dashboard, this could be the reason why it's adding too many steps while you're sitting. 

To better assist you, reply to the following questions: 

- Is it still happening? 
- At what time do steps get usually added? 

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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