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Ionic and Honor View 10

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‎03-01-2018 06:45

‎03-01-2018 06:45

Hi,

 

I am having issues synching my Ionic with my Honor View 10. 

 

Sometimes works, sometimes doesn't. Was fine until the new firmware uodate.

 

I usually need to delete then re-add to get it to work. 

 

Is this a problem being worked on please?

 

Thanks, Gavin. 

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‎03-01-2018 07:51

‎03-01-2018 07:51

The honor 10 doesn't appear on the list of compatible devices at fitbit com / devices

 

This could be the reason why, as it might or might not work properly with non compatible devices.

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‎04-21-2018 08:23

In response to SunsetRunner

‎04-21-2018 08:23

In that list there are only older phones, and very few, if you change with some smartphone of 2017/8 how can you do? 

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‎05-12-2018 05:01

‎05-12-2018 05:01

This is exactly the problem I am having  same phone, worked absolutely perfectly until I updated to V2.1.

Now it will not connect at all. It is not acceptable that fitbit expect their users to only use a small number of obsolete old fashioned phones, this is the real world, not the world according to fitbit. 

I am curious if gavinbrad found a fix. Please don't respond with the phone isn't on the list of compatibles, if it worked perfectly before what have fitbit done to now make it incompatible? 

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