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Ionic and Huawei P30 not syncing

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‎12-30-2019 16:39 - last edited on ‎12-31-2019 09:08 by Fitbit Moderator

‎12-30-2019 16:39 - last edited on ‎12-31-2019 09:08 by Fitbit Moderator

Hi is anyone here know if the issue about syncing the fitbit Ionic and Huawei P30 gor fix.!? I fix it for a while with an app call sync fix for fitbit but is not accurate any more and since I update my Ionic the time wo t sync anymore it won't even change after I check it I wouldn't see the watch till 20 min and the time is the same as before.!? What's going on is like all the fitbit situation is getting worse.!? 

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎12-31-2019 09:07

‎12-31-2019 09:07

@Ricagoma It's nice to see you on the Community. Thanks for letting me know that you fixed it with the app called fix for Fitbit. 

 

Sorry to hear that you're experiencing this. We're not aware of syncing issues with Huawei P30. I would like you to try this syncing troubleshooting. Could you let me know if you started having issues after you updated your Android OS? 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-18-2020 02:24

In response to SilviaFitbit

‎04-18-2020 02:24

Hey Silvia how are you.?? This is getting out of hand it was a nightmare to get it connected with the notifications eventually is working on and off but my main issue now is the watch dies on of swell im trying to contact fitibit but im going nowhere sure no one answer the phone calls, cant chat to anyone to ask for help and the worse is my warranty expires in 2 days i need to figure out how i contact them again because i didn't expend 189.00 dollars for a watch that only last not even a year this is ridiculous, if you dont mind helping me about contact any one to ask for advise please that be great, thank you in advance. !!

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‎04-21-2020 17:08

In response to Ricagoma

‎04-21-2020 17:08

@Ricagoma It's nice to see you on the Community. Sorry for the delayed reply. 

 

I appreciate that you got in touch about this. I see where you're coming from. 

 

Sorry to hear that you haven't been in contact with our Support team.Due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

 

I've shared your post with our Support team and they've mentioned you were able to reached them out through chat. 

 

Don't hesitate to get back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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