Ionic and Support Team

[jw9521]

I have loved my Ionic; charged it every morning, taken very good care of it.  10 months after purchasing, it started losing time.  I contacted Fitbit Support and for 3 weeks followed their instructions to: reset, sync, replace software, reselect time zone, restart, etc; all more than once.  Support was very responsive until I finally had enough.  After a month of following Supports directions, I was still losing 3 - 4 hours a day and the watch was basically useless.  I told Support I was finished attempting to "fix" the watch and to send me a replacement.   That was 3 weeks ago, I haven't heard from Fitbit.  Anyone know how to get them to respond?

[Rich_Laue · Accepted solution]

Give them a call