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Ionic and app not syncing properly

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‎08-18-2020 13:31

‎08-18-2020 13:31

Recently swapped from apple to android and I've had Pro lems with syncing since. I'm connected via Bluetooth, paired, battery full, WiFi and 4G available and when I open the app its not syncing. I have to manually syn. And sometimes this works sometimes it just says looking for device. 

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‎08-18-2020 16:10

‎08-18-2020 16:10

@BethanG,

If it says " sometimes it just says looking for device." and doesn't find your Ionic, on your phone go into Settings>Apps & notifications find or select Fitbit, open it and hit FORCE STOP. Back out and open the app again and attempt a resync. May have to resync several times for it to work. or FORCE STOP the app again.

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