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Ionic won't swipe

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‎08-17-2020 23:10 - last edited on ‎08-18-2020 16:28 by Fitbit Moderator

‎08-17-2020 23:10 - last edited on ‎08-18-2020 16:28 by Fitbit Moderator

My ionic will not swipe it seems to have frozen on the clock face! I have tried rebooting, uninstalling and reinstalling still the same. Can anyone help with this? 

 

Moderator Edit: Clarified subject

 

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‎08-18-2020 16:27 - last edited on ‎01-06-2025 08:17 by Fitbit Moderator

‎08-18-2020 16:27 - last edited on ‎01-06-2025 08:17 by Fitbit Moderator

@Lisledun A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email they'll be happy to help. 

I'll be around if you have any additional questions. 

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