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Ionic automatically being removed in the app

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‎08-14-2021 20:56 - last edited on ‎08-15-2021 12:17 by

‎08-14-2021 20:56 - last edited on ‎08-15-2021 12:17 by

firmware version 27.72.1.15

-My ionic always be automatically removed in app(and in website).  I have to pair it again. But couple mins or hours later.  Ionic disappear again in APP .

-Sometimes language and time be changed on ionic's diplay when it be removed .

-I adjusted every setting , restart , Factory setting . And I used other accounting and other cellphone to pair ionic.  All of methods were unsuccessful.

 

 

Moderator edit: subject for clarity 

 

 

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‎08-15-2021 12:16 - edited ‎08-15-2021 12:17

‎08-15-2021 12:16 - edited ‎08-15-2021 12:17

Welcome to the Fitbit Community, @JonnyHall.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming if the firmware update has been completed: How do I update my Fitbit device? 

 

Since you're using two phones, please confirm if you're using the same Fitbit account on both phones. You can check the email address associated with your Fitbit account by doing the following:

 

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. Tap Account Settings > Change Email and confirm the email address.

 

I recommend using only one phone and make sure the app is updated on this phone: How do I update the Fitbit app? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-16-2021 09:40

In response to LiliyaFitbit

‎08-16-2021 09:40

Yes. It's correct, firmware updating is not complete .

I tried to updated it,  but it's stuck on installing after download.

 

( ionic: stuck on installing for 10 mins,  and progress bar went fast untill showed green background and )

( APP: still stuck on 'installing ' more mins, and said 'try again'),   after i quitted installing process.  Ionic works well.

 

I tried many tips to fixed it.  Restart ,factory setting , totally re-install firmware.

 

I dont know if my problem has to do with incomplete firmware.

 

 

 

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‎08-16-2021 16:22

In response to JonnyHall

‎08-16-2021 16:22

Thank you for your reply, @JonnyHall.

 

I appreciate your efforts and the additional details. I understand your concern and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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