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Ionic battery died

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‎06-28-2020 21:23

‎06-28-2020 21:23

My ionic battery was dying

after 5 hours so I reset to factory, biiig mistake , it never came back, it was only 2 yrs, happy with the product, but for the price that i paid should

last at least 5 yrs, no? they send me a rebate of 25% to buy a new one??? Not sure it should be a producto recall, or i’m the only one that happened?

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Accepted Solutions

‎06-29-2020 18:42

‎06-29-2020 18:42

Hi @isamira, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

View best answer in original post

Best Answer
1 REPLY 1

‎06-29-2020 18:42

‎06-29-2020 18:42

Hi @isamira, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer