help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic battery drain

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2019 17:16 - last edited on ‎02-05-2019 12:26 by Moderator Alum

‎02-01-2019 17:16 - last edited on ‎02-05-2019 12:26 by Moderator Alum

Having read through a number of posts here, there seems to be a consistent issue with the last update Fitbit did, it has severely affected the battery life of the ionic. The response I get from them is the battery is only supposed to last 24 hours, they seem to ignore the fact up until the most recent update, most everyone was getting anywhere from 3-5 days out of the battery life and now, I’m lucky if mine lasts 24hrs. Fitbit just doesn’t care.

 

Well, I will never recommend them again and am looking for a new brand if anyone has recommendations.

 

Moderator edit: edited title for clarity

Best Answer
4 REPLIES 4

‎02-01-2019 19:03

‎02-01-2019 19:03

Are there any alarms set on your Ionic?  Notifications?  Is it on All Day Sync or Always Connected?  All those will drain the battery on the Ionic.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎02-01-2019 21:03

In response to DramaQueenDiva

‎02-01-2019 21:03

I haven’t changed anything on my Fitbit, this issue started with the most recent update. I don’t have alarms, don’t use the gps - they’ve done something to the software and since then 👎🏻. 

Best Answer
0 Votes

‎02-02-2019 10:49

In response to Mbalenz

‎02-02-2019 10:49

@Mbalenz I responded to you on this thread. Just a heads up. Please continue to work with our support team to reach a satisfactory resolution. 

Want to get more deep sleep? Join the discussion on our Sleep better forum.

Best Answer
0 Votes

‎02-02-2019 17:48

In response to MattFitbit

‎02-02-2019 17:48

There is no satisfactory resolution for me except a full refund to the person who bought it for me. I’ll gladly give it back to you if you refund the money. BUT, and here’s the kicker, it’s more than 12 months old (13months) and your companies opinion is tough luck. 

Best Answer
0 Votes