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Ionic battery draining

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‎03-31-2019 15:18 - last edited on ‎04-01-2019 07:46 by Fitbit Moderator

‎03-31-2019 15:18 - last edited on ‎04-01-2019 07:46 by Fitbit Moderator

I bought my Ionic after Christmas and was initially delighted with the product which had a similar battery life to the Blaze I had previously however now I’m struggling to get 12 hours on a single charge meaning it’s worse than useless as a fitness tracker. Tried different watch faces, factory resets and all the usual suggestions but no improvement. Having to revert to my Blaze but that’s a step backwards. Always been put off Apple watches because of their low battery life but might as well try a new device if Fitbit have reached the limit of their smart watch capabilities. 

 

Moderator edit: Updated subject for clarity 

Best Answer
22 REPLIES 22

‎11-08-2019 21:24

In response to Psaltina

‎11-08-2019 21:24

Psaltina,
Too many customers are having the same issue. Fitbit has been noticeable in
it's lack of ownership of this problem.
I trashed my one a few months back when it totally died and was no longer
charging. Unfortunately now it is contributing to the growing tech-waste
in a landfill somewhere.
Not something I wanted to do, but after following all the advice from
Fitbit for checking performance, their response was a big fat zero. So I no
longer have any interest in their products.
Best Answer

‎11-25-2019 13:36

In response to T_Fit

‎11-25-2019 13:36

Hi, for 2 days, my Ionic is loosing battery power in about 10 hours or so. I didn't change anything before it happened, I read previous comments and I checked help articles, nothing worked so far.

 

Please advice, thanks.

Best Answer

‎11-27-2020 18:14

In response to CatalinO

‎11-27-2020 18:14

Yup - very well known problem which is not being ignored by FitBit - rather they are capitalizing on it by offering people 30% of new purchases.

 

There is a growing body of evidence based on their lack of resolution and preferred response that this is possible a deliberate action following Apples recent court case loss for deliberately slowing down their old phones and draining batteries to force people to purchase new models.

 

Highly illegal in Australia with consumer protection laws and Europe - will be sending report to EU commissioner who deals with this.

 

Its a known issue and at the absolute very LEAST needs to have a product recall to be fixed and or replacement offered.

 

No way this is legal in many countries - probably ok in USA but not others with consumer protection laws.

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