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Ionic battery issues

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‎06-14-2020 08:21

‎06-14-2020 08:21

Received my new Ionic on Tuesday (it's Sunday now), and the battery has yet to last 24 hours. I haven;t overly used any of the features, yet by 11 pm each day it needs to be charged. My previous watch 0 the Blaze - lasted 2 to 3 days easily. I contacted support (I use that title loosely), and they were no help. They're asking me to do a battery drain test, even though while on the chat with them for about 20 minutes, doing nothing but sitting in my chair, the battery dropped 13%. Yet, even telling them this, they won't acknowledge there's an issue. Since I bought it directly through fitbit.com, I'm at their mercy as to a refund or replacement. There's clearly a significant issue, but they are no hep so far. Anyone else having issue with a new Ionic?

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‎06-14-2020 15:09

‎06-14-2020 15:09

Hi @Agoodwin522  have you tried turning your Ionic off and then retarting it?  Also please check to make sue you have not actually got GPS turned on, as that will definitely drain your battery fast.

 

Fitbit have a no quibble 45 day returns policy, so if you are not happy they will definitely refund you, although you will have to pay postage if they do not accept that there is malfunction.

 

I would recommend following through on the steps that Customer Support suggests.  If they are not able to solve the problem then I am sure they will make it good.

 

Please do not hesitTe to post again if you continue to have issues!  I am really confident that this problem will be fixed, one way or another!

 

 

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-18-2020 16:23

In response to Julia_G

‎06-18-2020 16:23

Hi @Agoodwin522, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

@Julia_G Your support is always appreciated.

 

Let me know if you have any additional questions, I'll be around.

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