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Ionic battery life while tracking exercise

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‎10-18-2020 08:04 - last edited on ‎10-19-2020 13:59 by Fitbit Moderator

‎10-18-2020 08:04 - last edited on ‎10-19-2020 13:59 by Fitbit Moderator

Hi
I ran Virtual NYC marathon on Sat with Ionic. But after 4 hours it died. 

I did everything Fitbit told me to do, turn off all notification, etc. 

I must say if you run more than 4 hours, Ionic is not for you. 

 Or
I would like to know if you have Ionic and it's battery last more than 7 hours, what/how did you do? Any tips are welcome. 

BTW, my old Surge worked more than 7 hours. 

 

Thank you,

 

Moderator Edit: Clarified subject

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‎10-19-2020 13:58

‎10-19-2020 13:58

Hi @Shigeru, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎10-19-2020 18:03

In response to RicardoFitbit

‎10-19-2020 18:03

It has never been resolved.
All You guys did was send me the links suggesting to try this and that. But
the issue remains the same.

I would like you to replace my ionic with a new one to see if it works.

I’m so frustrated with your support teams who do not understand how/why
your customers use Fitbit.

Please call me at
503-896-6353


Thank you,
Shigeru Tsutsumi
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