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Ionic battery not charging

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‎06-04-2019 10:50 - last edited on ‎06-05-2019 13:01 by Fitbit Moderator

‎06-04-2019 10:50 - last edited on ‎06-05-2019 13:01 by Fitbit Moderator

My Fitbit dead last night and I know it was charged up. I tried all the trouble shooting steps: change the charging outlet, tried hold the left and bottom right button, and every other button configuration, cleaned the contacts still no response. Called Fitbit support and they could not get it back on. This is the 2nd Ionic that died on me. My original one lasted 12 months, the replacement lasted 6 months. They offered 25% off a new one and then came back with 40% off a new Ionic email offer. I don't understand how the replacement last only 6 months and they not cover for it or at less allow me to send it in for repair.

 

I have been a loyal customer since Fitbit came out. I have had replacements before and they were good and lasted until I upgraded. I thought I had the best of the best with the Ionic but I cannot get over a year worth of use. I'm not bitter but I guest loyal customers are not valued these days. 

 

Moderator edit: Subject for clarity 

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‎06-05-2019 13:05

‎06-05-2019 13:05

Hi @jeremyhennesy welcome to our Community Forums, let me give you a hand with your Ionic concern.

 

First, thank you for troubleshooting your device prior posting, your patience and effort are appreciated. Let me share with you that Fitbit is always striving to improve the Fitbit experience for our users, therefore, the feedback that was submitted in your post is appreciated. For a better understanding of our Customer Support team resolution, I recommend you to check our warranty policies here. Also, I recommend you to contact our Support team again for more information and details about the resolution that was provided, I'm sure that they'll respond all your unresolved questions about your device.

 

I'll be here if you need anything else. 

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