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Ionic battery not charging

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‎05-30-2020 11:53 - last edited on ‎06-01-2020 19:59 by Fitbit Moderator

‎05-30-2020 11:53 - last edited on ‎06-01-2020 19:59 by Fitbit Moderator

My fit bit battery died this morning, so I put it on charge as usual today but when I went back to retrieve the charged fit bit it was still off and had not charged. Tried cleaning both the watch area where the charger connects and the charger end and tried to charge again. Still no joy, so tried a different power plug, still no joy. Had it for less than a year, surely it should last longer than this.

 

Moderator Edit: Clarified subject

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‎06-01-2020 19:58

‎06-01-2020 19:58

Hi @AldoGraham, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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