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Unresponsive Ionic

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‎05-30-2020 15:41 - last edited on ‎06-01-2020 19:53 by Fitbit Moderator

‎05-30-2020 15:41 - last edited on ‎06-01-2020 19:53 by Fitbit Moderator

I have reset my Ionic by hitting all three buttons the Fitbit symbol will come out like it has reset but goes back to black screen. Please help!

 

Moderator Edit: Clarified subject

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‎06-01-2020 19:53 - last edited on ‎09-10-2025 11:23 by Fitbit Moderator

‎06-01-2020 19:53 - last edited on ‎09-10-2025 11:23 by Fitbit Moderator

Hi @LesiaBee, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

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