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Ionic battery not charging

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‎07-06-2020 06:48 - last edited on ‎07-06-2020 16:20 by Fitbit Moderator

‎07-06-2020 06:48 - last edited on ‎07-06-2020 16:20 by Fitbit Moderator

Ionic battery was at 0% then I tried to charge it and now it is not showing anything on the screen and won't charge. I have tried resetting when plugged in and also on laptop many times. I have tried my charger on my friends watch and that worked so no problem with charger. For the last while when charging it was nearly always coming up with a message saying not enough power from this source. Please help

 

Moderator Edit: Clarified subject

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‎07-06-2020 16:20

‎07-06-2020 16:20

Hi @jcraig07, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Let me know if further assistance is needed and if you have any additional questions.

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