Ionic battery not charging

[Bazza0205]

2nd Fitbit, same issue. Battery down to zero, now wont charge. Can't reset / reboot etc as no power. Useless!

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Bazza0205, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

Looking forward to your reply.

[Bazza0205]

Hi
The Fitbit started to charge the following day and is now working. I will
try to ensure it doesn't drop to zero charge again

Thanks
Barry

[RicardoFitbit]

Your update is appreciated @Bazza0205.

I'm happy to know that your Ionic is working again. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[RenatoV]

Hi Ricardo ,I have the same problem, the battery went to zero, I can’t restart at all, I cleaned terminals, I left charging, I tried restarting but since it’s out of battery it didn’t work, this watch was replaced last year in warranty, and now there’s a problem again, which do ????Renato 

Moderator Edit: Personal info removed

[RicardoFitbit]

Welcome aboard @RenatoV.

Thanks for the details that were shared on your post and for trying the troubleshooting steps that were shared on my previous post. To move on, can you please let me know if the heart rate sensors of your Ionic are still flashing? Or does your device vibrate when you put it to charge?

I'll be waiting for your reply.

[RenatoV]

Hi Ricardo, good night,
nothing appears ... the lights don't blink, I've tried the three buttons for 30 seconds several times, left it plugged in all day, cleaned the terminals, this watch was sent to me a new one at the end of last year, for the same thing happen.
Renato

Enviado do meu iPhone

[RenatoV]

I'am  waiting for your reply.

[RenatoV]

the clock is dead, nothing happens, the battery doesn't charge ... sad, great product with faults as it is

[Dingers11]

I am currently experiencing the same issue. I hadn’t charged my Fitbit for a while as I wasn’t wearing it. Now after having it charged overnight, the watch is still unresponsive. It is less than a year old, is there any fix for this? 

[RenatoV]

Hi Ricardo

[Tiasluv]

I have the same issue and have tried all the recommended options to try and fix.

I have ordered and received a new charger, just to rule this out.

I cannot find the solution to bazza0205, where you were able to help him.

please post, I seee others are having the same issue.

I have read the posting about how to charge the battery, used different outlets, cleaned and cleaned the terminals…

I hooked the new charger up tonight and no luck.

I really miss my Ionic as I am disabled and use it to see my activity.  I also do not sleep well , only 2 hrs a night most nights.  I use the data to show my doctor.  The last time it synced was May 28th and it shows 25% battery but I think that is wrong.