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Ionic battery problem

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‎08-03-2021 03:21 - last edited on ‎08-03-2021 09:10 by Fitbit Moderator

‎08-03-2021 03:21 - last edited on ‎08-03-2021 09:10 by Fitbit Moderator

Is there an internal battery for the Ionic that needs changing ? at the moment when I charge the Ionic (100%) I get maybe 5 or 6 hours before the battery is dead again, this is only a recent problem, I have turned off the GPS and other savings suggested but still the same problem, I have only had it less than a year so any thought's would be appreciated. Thanks.

 

 

Moderator edit: format. 

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‎08-03-2021 08:36

‎08-03-2021 08:36

Hi @Leprechaun7  is your Ionic still under warranty? If purchased from an authorized retailer, it has at least one year warranty in the USA and two years in some European countries. These batteries aren't replaceable.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-03-2021 09:12

In response to Odyssey13

‎08-03-2021 09:12

Welcome to the Fitbit Community, @Leprechaun7. Thank you for letting us know about the steps you have followed to extend your Ionic's battery life. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Thanks for your support @Odyssey13.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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