help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic battery, steps and heart rate issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-01-2021 06:26 - last edited on ‎06-02-2021 09:40 by Fitbit Moderator

‎06-01-2021 06:26 - last edited on ‎06-02-2021 09:40 by Fitbit Moderator

Ionic died yesterday…battery losing charge much quicker than usual and has stopped tracking steps and heart rate.  Just over 2 years old.

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-02-2021 09:39 - last edited on ‎02-11-2025 10:01 by Fitbit Moderator

‎06-02-2021 09:39 - last edited on ‎02-11-2025 10:01 by Fitbit Moderator

@Mcspuds Welcome to our Fitbit Community. I totally understand how you feel about the battery, steps and heart rate tracking issues that your Fitbit Ionic has experienced.

I would like to know if your Ionic vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Ionic for 2-3 hours and see if it comes back to life, tracks your steps and heart rate properly.

Regarding the battery draining issue, please follow the tips included in this help page in order to improve the battery life of your Fitbit device.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes