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Ionic black screen

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‎07-15-2019 19:16

‎07-15-2019 19:16

My ionic went to black screen also when at over 70 % last week. I have tried all the troubleshooting steps o. The forum and under troubleshooting il ng but no response. I cannot afford a new PK ne but really miss wearing my ionic. It seems like so many others are having the same issue. Dont know how it will get fixed when it wont respond to anything. 

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‎07-16-2019 10:46

‎07-16-2019 10:46

Welcome to the Community @Familyfirst. Thanks for the troubleshooting tried. 

 

I appreciate the research that you did on the forums. I would like you to confirm that you tried the restart and making sure you're fully charging it. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-16-2019 14:26

In response to SilviaFitbit

‎07-16-2019 14:26

I cant see anything on the screen. It is completely black. It was charged
completely the night before this happened and I put on the charger again
but dont know if it is doing any good since nothing comes on.
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‎07-19-2019 15:37

In response to Familyfirst

‎07-19-2019 15:37

Thanks for getting back @Familyfirst. Sorry for the delayed reply. 

 

I appreciate that you put it into the charging cable but it seems that's not working. In this case, I've shared your post with our Support team. They will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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