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Ionic bricked after update

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‎10-21-2019 22:42 - last edited on ‎10-22-2019 08:05 by Fitbit Moderator

‎10-21-2019 22:42 - last edited on ‎10-22-2019 08:05 by Fitbit Moderator

I haven't always loved my Ionic like I want to but I keep trying. Flyer never connects, functions work when they want to, etc. After the update, I noticed it was slow to sync. Then the other day, I woke and and checked my sleep. It wouldn't refresh. I then went for a walk and after looked at my watch and saw my progress; 0 steps for the day. I restarted both the watch and phone (Galaxy S9+) and it started tracking. But I didn't have my sleep or am steps tracked. I woke up this morning and the same thing. I did the same fix, nothing happened. I reset to factory settings, repaired to my phone. Now the "Download the Fitbit app to begin" or whatever message is scrolling in different languages. I can't get it to do anything else. Is there any type of fix?!

 

Moderator edit: Updated subject for clarity 

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‎10-22-2019 08:05 - last edited on ‎01-15-2025 06:44 by Fitbit Moderator

‎10-22-2019 08:05 - last edited on ‎01-15-2025 06:44 by Fitbit Moderator

@KayLam12 Welcome to the Community. Thanks for taking the time to share your experience with your Ionic. 

I appreciate the troubleshooting performed and the detailed information shared. Since your Ionic is showing you the set up screen but you're unable to set it up, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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