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Ionic brightness adjustment not working

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‎08-12-2020 06:01 - last edited on ‎08-12-2020 15:54 by Fitbit Moderator

‎08-12-2020 06:01 - last edited on ‎08-12-2020 15:54 by Fitbit Moderator

Last  weekend the ambient light sensor of my Ionic stopped working. Before it worked fine and automatically adjusted brightness of the screen but if I set it to automatic now the screen can't be read in daylight. I've reset the Ionic several times, even tried to reset to factory settings and reinstall, but no luck so far. Can anyone please help?

 

Moderator Edit: Clarified subject

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‎08-12-2020 15:53 - last edited on ‎09-02-2025 11:50 by Fitbit Moderator

‎08-12-2020 15:53 - last edited on ‎09-02-2025 11:50 by Fitbit Moderator

Hi @IJszeiler, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting over here. Because you're still experiencing difficulties with your Ionic even after trying some troubleshooting steps, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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