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Ionic button not working

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‎09-22-2020 10:55 - last edited on ‎09-28-2020 13:18 by Fitbit Moderator

‎09-22-2020 10:55 - last edited on ‎09-28-2020 13:18 by Fitbit Moderator

Hi all,

 

I've been using my Ionic since 2018, but a recent software update made the left (back) button unusable. The left button does not respond to any clicks during normal usage. The physical button is still functional as I can press the left and bottom right buttons to reboot the watch, but the software update made it unresponsive during normal usage.

 

I contacted Fitbit customer service but they refused to fix it or send me a replacement since it's outside the warranty period. It's bs as it was working fine before the software update.

 

Has anyone experienced this, and what's the best solution?

 

Moderator Edit: Clarified subject

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‎09-25-2020 21:21

‎09-25-2020 21:21

Bump to see anyone can offer any suggestions. It seems like an easy fix if I can downgrade the software to the previous version, any thoughts?

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‎09-28-2020 13:18

In response to sickguy

‎09-28-2020 13:18

Hi @sickguy, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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