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Ionic display not turning on

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‎09-24-2020 18:55 - last edited on ‎09-28-2020 13:04 by Fitbit Moderator

‎09-24-2020 18:55 - last edited on ‎09-28-2020 13:04 by Fitbit Moderator

I bought my first Ionic and it was awesome... lasted almost 2 whole years without a single issue. I wore it all the time, swam with it, showered, etc. I never had any inkling of an issue until the display started going wonky.

Okay, it was a great device, so I wanted a replacement; something I could enjoy for the next almost 2 years. Except... it was defective. I bought it in April, it died in July. It was still under warranty, so I got another replacement Ionic.

Lo and behold, less than 2 months this time, and my Ionic is a piece of crap. I just don't think it can surprise me now. And, trying to be safer, I didn't shower or swim while wearing this one. Still crappy... only more quickly. 

 

I've cleaned, charged, tried new chargers, new ports, etc. all to no avail. I cannot get the display to work on this Ionic, even though the Fitbit app indicates that it's increasing in battery (but the watch itself doesn't do anything at all).

 

At this point, I don't even know what to do. I don't know what can be done. Except that I know it's frustrating to have yet one more thing to stress about during this present-day craptastic world. Lol, and all this while trying to be more active and more cognizant of my steps.

 

Moderator Edit: Clarified subject

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‎09-24-2020 22:51

‎09-24-2020 22:51

You are not alone. 

This forum is full of people with similar issues. I’ve had 2 that failed completely. 

Are you under warranty? If so contact support. 

If you’re not, then like me you’re left out of luck and out of pocket. 

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‎09-28-2020 13:15

In response to Dinzarelli

‎09-28-2020 13:15

Hi @AMBoling1, welcome to the Community Forums! @Dinzarelli It's nice to see you again participating here, welcome back.

 

@AMBoling1 Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

@Dinzarelli Thanks for your suggestions. I'll be around if you need anything else.

 

Let me know if you have any additional questions.

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