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Ionic buttons are stuck

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‎02-24-2021 09:47 - last edited on ‎02-24-2021 15:39 by Fitbit Moderator

‎02-24-2021 09:47 - last edited on ‎02-24-2021 15:39 by Fitbit Moderator

Two buttons of my Ionic have become stuck. I’ve tried everything that I’ve read in this forum (canned air, toothbrush, alcohol, vinegar, etc). Nothing works. I’m extremely disappointed with that. Without these buttons, I lose more than half of watch useability. This gadget is too expensive to become useless so quickly.

 

Moderator Edit: Clarified subject

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‎02-24-2021 15:39 - last edited on ‎03-13-2025 09:35 by Fitbit Moderator

‎02-24-2021 15:39 - last edited on ‎03-13-2025 09:35 by Fitbit Moderator

Hi @Rubenssd, it's nice to see you again participating here in the Community Forums.

I'm sorry to know that you're still experiencing difficulties with the buttons of your Fitbit Ionic despite trying the steps that were described on your post, I understand how frustrating this matter can be for you. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

View best answer in original post

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‎02-24-2021 15:39 - last edited on ‎03-13-2025 09:35 by Fitbit Moderator

‎02-24-2021 15:39 - last edited on ‎03-13-2025 09:35 by Fitbit Moderator

Hi @Rubenssd, it's nice to see you again participating here in the Community Forums.

I'm sorry to know that you're still experiencing difficulties with the buttons of your Fitbit Ionic despite trying the steps that were described on your post, I understand how frustrating this matter can be for you. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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