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Ionic calibration message, not tracking steps or BPM

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‎10-29-2019 10:43

‎10-29-2019 10:43

I updated my Ionic yesterday after noticing that it stopped tracking steps. It hasn't tracked BPM for months. It is less than a year old. Now, after the update, I keep getting a calibration error (make sure sensors are not blocked -- they aren't). Please help! I've tried changing the clock face and doing a factory reset. Thanks.

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1 BEST ANSWER

Accepted Solutions

‎10-30-2019 07:55

In response to SilviaFitbit

‎10-30-2019 07:55

The person I spoke with said nothing can be done about this issue, my
device is out of warranty (of course), and offered me 25% off on a new
device. I respectfully declined the offer. This Fitbit is my last Fitbit
ever. I've owned several - the first few got lost because the band was so
crappy they kept falling off my wrist. Another stopped working not long
after I got it. I thought by buying a better (more expensive) model, I
might get better quality. Not so much. I could have gotten an Apple Watch
for all the money I've wasted on Fitbit. My daughter has an Ionic and WHEN
hers stops working properly, we will move on with our lives without Fitbit.

View best answer in original post

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2 REPLIES 2

‎10-30-2019 07:41

‎10-30-2019 07:41

@klckimmie29 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you and providing you with further options. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎10-30-2019 07:55

In response to SilviaFitbit

‎10-30-2019 07:55

The person I spoke with said nothing can be done about this issue, my
device is out of warranty (of course), and offered me 25% off on a new
device. I respectfully declined the offer. This Fitbit is my last Fitbit
ever. I've owned several - the first few got lost because the band was so
crappy they kept falling off my wrist. Another stopped working not long
after I got it. I thought by buying a better (more expensive) model, I
might get better quality. Not so much. I could have gotten an Apple Watch
for all the money I've wasted on Fitbit. My daughter has an Ionic and WHEN
hers stops working properly, we will move on with our lives without Fitbit.
Best Answer
0 Votes