help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic can't be set up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2019 22:22 - last edited on ‎11-21-2019 11:37 by Fitbit Moderator

‎11-20-2019 22:22 - last edited on ‎11-21-2019 11:37 by Fitbit Moderator

I've been trying to sync my Ionic to my phone fora while now. It gets to the point where it gives me a pin number and then encounters an error.

 

I've tried restarting my phone, restarting the Ionic, re-installing the app, turning my bluetooth on and off etc, but none of it seems to work.

 

I also tried adding the device on my mac, but the Ionic doesn't seem to be available on the list of devices that can be synced. 

 

Any help would be most appreciated. Thanks

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎11-21-2019 11:37

‎11-21-2019 11:37

@JR7 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

It seems like your Ionic isn't paired to your account anymore and that's why it's showing you a pin number and then it doesn't set up. I would like you to confirm you've tried this procedure and if you continue receiving the same error message, let me know the phone you're using. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes