Ionic has died

[ptmgr]

My Ionic was given to my for my retirement back in Febr 2018.  I had some initial issues with it intermittently not syncing but finally got that fixed.  Then about 4 weeks ago, it would not charge to 100%.  I did a reset several times, turned it off several times and finally it would charge to 100%.  Then the day that Google bought fitbit, I had put it on the charger and about an hour later I took it off and nothing, no screen, no light, nothing.  Tried the reset many times, but nothing.  Android phone can't discover it.  In the dark, there is the faintest of light from the screen that comes on when pushing the home button and turns off after a few seconds.  So, did fitbit send out a signal for their users products to self destruct on the date of the sale, haha?  The watch is dead after 1 1/2 years and I am out $250.  Time to move on to another brand. Oh yeah, my $29 Casio digital watch is on its second battery and still working just fine after 15 years.  

[SilviaFitbit]

@ptmgr A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate the time you took to share your feedback and comments. Since you've tried the recommended troubleshooting and it's still not working, I can create a case on your behalf with our Support team and they will continue assisting you. 

Let me know if there's anything I can continue helping you. 

[Ahin]

Hi,

I have the same symptoms for my fitbit ionic. Just use ot for 3 months.

Can you share the solution to this issue if you manage resolve it?

[ptmgr]

SilviaFitbit,

Thanks for responding.  Yes, would you please open a case on this?

[Wolshlager]

Fitbit is terrible! I wish I had gotten out when I was out $250. Three watches later, I have experienced the same issues with all of them. Once my replacement dies out then it most definitely is time to move on to a more reliable product. 

[ptmgr]

My ionic was working fine and it had 58% battery life and I decided to charge it for a bit while I was on the computer.  30 minutes later i pulled it off the charger and nothing, no screen and no sensor lights.  It wouldn't reset.  I tried different charging ports and 3 different charging cables and still got nothing, DEAD!  This appears to be a common problem with the ionic.  Many testimonials of people's 2nd and even 3rd replacement watches also going bad within a short time.  I am done with fitbit.   I am moving on to different brand.

[SilviaFitbit]

@Ahin Welcome to the Community. Thanks for the details mentioned. I would like you to try to restart your Ionic and try charging it. If you're having issues while charging it, please try the steps in this article. 

@ptmgr Thanks for getting back. I have created a case on your behalf and our team will continue assisting you. 

@Wolshlager Thanks for sharing your experience, don't hesitate to get back. Our Support team is here to assist you. 

I'll be around if you need further assistance. 

[ptmgr]

I have had it on the charger several times for hours at a time. I have tried 3 different charging cords and 3 different charging sources. The contacts are clean.  Tried reset mode and hard reset mode several times. Still nothing.  No screen, no lights on the back.  It is dead.

[Aj0102]

Hi i'm also facing similar issues now. I had syncing issues last month. I tried to reset ionic but it still became worse. Time started lagging after every restart. So i stopped using for a while. Now when im trying to restart after charging for more than 4 hours still its not responding. I tried to troubleshoot but everything went in vain. Its looking dead.

[SilviaFitbit]

@ptmgr and @Aj0102. Thanks for getting back. I appreciate the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[pupasmarf]

HI,

I'm having the same issue watch just died. i tried to reset but nothing just a black screen i even tried charging it as well. nothing i working just a black screen i even tried to clean the contacts.

please help thanks  

[SilviaFitbit]

@pupasmarf Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry for the delayed reply. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[MTAA]

This is apparently a common issue as mine died 1 year and 2 months after my purchase!

Moving onto another brand as there is a quality issue here it seems.

[pupasmarf]

yes seams like alots of people have the same issue 1y2m to 1yr4m life on thier top tier watch. not good at all been looking into i different watch brand was well. 

[tigerox]

My Ionic also died a few months ago.  It was my third dead high end fitbit in a row.  I had just given up.  I will probably buy a Garmin now as I am a serious runner / triathlete and do want the GPS and HR.  I would like to take one more stab at resurrecting this thing as it is a complete waste otherwise.  It is dead.  None of the recommended actions so far have gotten any reaction out of my cold dead Ionic.  One last try … what can I do to try and get it back to life.

[ptmgr]

The watch is dead and I am not wasting anymore time trying to resurrect it.  I tossed it into the trash and will be purchasing another brand. This case is closed!