Ionic cannot connect to mobile

[KapowMeow]

I bought a used Ionic watch and it can't connect to my phone.

 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @KapowMeow. I'm sorry to hear that you can't connect your Ionic to Mobile.

There's a voluntary recall for Fitbit Ionic.  Please contact the seller for more information and our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.