Ionic cannot sync to ny android sony xz premium

[Nastiasn]

Hi Team, 

I just bought my Ionic yesterday, and today it would not sync to my phone anymore. I did a factory reset on my Ionic. And now its totally hopeless, unreachable by my phone's bluetooth. Please help. I think there is something wrong with my Ionic's bluetooth . 

[Colinm39]

@NastiasnWelcome and I'm sorry you maybe having issues.. My Sony XP premium works perfectly and in my signature you can see what levels of Firmware etc I'm up to..

I find if you start your syncing on the phone and it "wheelies", I stop the Bluetooth on the phone, have the Ionic sync fail and then let Fitbit restart it.. Seems to work.

I also keep an eye on the PC Dashboard because I have found that the process appears to be.

1. Go the Fitbit account on the Server.  Results are here first before the phone.

2. Then come back to the phone

3 Eventually the Phone Dashboard will show the results..

I have proved this many times because the sleep record and the RHR always shows on the PC first.. and the turnaround time could be anything over 3 minutes.. Other times it syncs when you open the App..

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@Nastiasn wrote:

Hi Team, 

I just bought my Ionic yesterday, and today it would not sync to my phone anymore. I did a factory reset on my Ionic. And now its totally hopeless, unreachable by my phone's bluetooth. Please help. I think there is something wrong with my Ionic's bluetooth . 

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[Nastiasn]

Hi @Colinm39, 

Thank you very much for your reply! My Ionic managed to sync again to my phone now. Glad there's such helpful people in this community here😊

Cheers!!