Ionic charge won’t work after update

[Maddog34]

Iconic accepted new update, says now to calibrate but now charge won’t work. I’ve tried cleaning connectors as described in the Fitbit Support. Then tried restarting, holding the back and bottom buttons until the Fitbit logo appeared - tried this several times, as suggested in other Fitbit Support posts. The Fitbit is working but still will not charge. Down to 40% now. Anyone got any good ideas on how to get the charge working again after the new update is installed?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Maddog34.

Thanks for the details shared in your post and for already trying to resolve the issue. Since you've tried already following the troubleshooting instructions to charge your watch, I recommend doing the following:

1. Open the Fitbit app and tap your profile picture from the Today tab.
2. If you don't see your Ionic, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I'll be around if you need further help. 

[Maddog34]

Hi LikiyaFitbit,

I appreciate the suggestion, although I had already tried removing the Ionic from the app, then re installing through Set Up a Device. I was able to reinstall yesterday, as the device still had some power. After reinstalled though, the device still would recognise the charger as connected. I removed the device and then set up an old Alta (although that seems to have stopped working as well yesterday ... and why I replaced it with the Ionic back in Sept 2019).

Following your advice this morning, I have tried Set Up a Device again for the Ionic. But as the Ionic still refuses to charge, and is now at 0% power (and with no success restarting by pressing the back and bottom buttons), it will no longer install to the app.

I will contact the Fitbit Support now and see if it possible to get a replacement. It seems incredible that a AUS$399 device, that has been used daily for only 15+ months and was working perfectly before a mandatory update was installed, needs to be replaced. I just subscribed to Fitbit Premium too.

[Maddog34]

FYI small typo - ‘After reinstalled though, the device still would NOT recognise the charger as connected. I removed the device and then set up an old Alta (although that seems to have stopped working as well yesterday ... and why I replaced it with the Ionic back in Sept 2019).’

[Maddog34]

Happy day! I spoke to Fitbit Support. There was nothing further they could suggest to bring the Ionic back to life, but they said I was still within time for a replacement. Fabulous news!

The email then came to activate the replacement. But then I was enticed by yet another option ... 50% of the value of my Ionic off of a new Fitbit model. I could not resist. Onwards to a new Fitbit Sense.

[LiliyaFitbit]

Thank you for the update, @Maddog34.

This is great news and I hope you continue enjoying the Fitbit experience and working on your goals! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums. Happy stepping!