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Ionic charging cable not working

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‎01-10-2021 23:14 - last edited on ‎01-11-2021 10:33 by

‎01-10-2021 23:14 - last edited on ‎01-11-2021 10:33 by

Hi there, my iconic watch is not charging. Tried changing adaptor and cleaning the connections but it’s still not working. The cable is not attaching to the watch properly. The watch is nearly brand new.

 

 

Moderator edit: subject for clarity 

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‎01-11-2021 10:33

‎01-11-2021 10:33

Welcome to the Fitbit Community, @danielaccaputo.

 

Thank you for sharing the details of the issue you’re experiencing. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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