Ionic charging difficulties

[Trevrw]

Love the device, but the charging is diabolical. Intermittent, hard to get going, and unreliable. I usually get it happening eventually after many attempts, but one day it's not going to work. It's not good enough, really. I've tried all the fixes suggested and some of them work sometimes. I just want to be able to charge it the way it's meant to be charged. 

Moderator edit: subject for clarity 

[darryl16]

Love the device, but the charging is diabolical. Intermittent, hard to get going, and unreliable. I usually get it happening eventually after many attempts, but one day it's not going to work. It's not good enough, really. I've tried all the fixes suggested and some of them work sometimes. I just want to be able to charge it the way it's meant to be charged. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Trevrw @darryl16.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with changing your devices. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Before considering other options, could you please confirm if you've followed the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to hearing back from you.

[Trevrw]

Hey, Liliya
yep, done all that. I always (thus far) get it going eventually. I just
wish it would plug in and start charging without all the run around

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Trevrw.

I appreciate your efforts. Since you continue experiencing difficulties, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

I'll be around.

[Trevrw]

Thanks, Liliya, that's much appreciated.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Trevrw.

I am glad to help, thank you for your feedback. Our Support team will do their best to help you. Please note that due to recent events affecting our operations there might be a delay. I appreciate your understanding. 

Let me know if you have any questions.

[Trevrw]

No worries, these things happen, and, as you say, it's a difficult time at
present. I'm sure we'll get it sorted out eventually.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your response, @Trevrw.

I appreciate your patience and understanding. As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums.