Ionic constantly frozen

[rbrandy]

My ionic constantly freezes which means I cannot access any of the icons.

i have repeatedly turned it off/on but at the moment this is having no effect.

any ideas?

[NellyG]

Try a factory reset, but if that doesnt fix it contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[rbrandy]

Thanks, but none of this has worked.

[LiliyaFitbit]

It’s good to see you in the community, @rbrandy.

I am sorry to hear you continue experiencing difficulties with your watch, thank you for your efforts. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide a solution.

See you around.