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Ionic corrupted display

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‎06-13-2020 02:31 - last edited on ‎06-15-2020 19:26 by Fitbit Moderator

‎06-13-2020 02:31 - last edited on ‎06-15-2020 19:26 by Fitbit Moderator

My screen has been glitchy often blank or lines running through it. I've tried resetting more than three times too. Its charged. 

I saw a suggested option to unpair so have done this but now I cant even pair it to my account as I cannot see the fitbit screen on the watch to even get the 4 digit pin. Not sure what else to do ? It's not been dropped or anything. Just out of the blue. 

 

Moderator Edit: Clarified subject

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‎06-15-2020 19:12

‎06-15-2020 19:12

Hi @Tashturmaine, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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