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Ionic non-responsive screen

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‎06-13-2020 06:49

‎06-13-2020 06:49

Hi all, my Ionic has stopped responding to touch on one side. Sometimes it also glitches as though there's phantom presses. It seemed to start after the firmware update but it's more likely to be a hardware issue.

 

This was a replacement watch for my first Ionic which died, apparently even though this one also didn't last a year they can't do anything but give me a small discount off another one of their products... 🤔

 

I am looking to replace the screen myself, does anyone have an Ionic that's died with a non-cracked screen that I could try and get mine up and running with? Thanks! 

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‎06-15-2020 19:29

‎06-15-2020 19:29

Hi @henleyb, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post and all the details that were shared. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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