help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic crash

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2018 17:44

‎01-03-2018 17:44

Why does my New Ionic not want to charge sync etc, also paid $300, next month on sale for $270

Best Answer
0 Votes
1 REPLY 1

‎01-04-2018 06:44 - last edited 14 hours ago by Fitbit Moderator

‎01-04-2018 06:44 - last edited 14 hours ago by Fitbit Moderator

@Hank1957 Welcome to the Fitbit Community! Since when are you experiencing this behavior? What happens when you plug it in to the charging cable? 

The first thin you should try is performing a restart on your Ionic. This should help to get it to charge and turn on. 

Then, you need to sync. If it is still not syncing, please try these syncing troubleshooting steps. This should certainly help you out with this.

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes