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Ionic crashed after following Fitbit instructions

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‎04-17-2020 09:38

‎04-17-2020 09:38

My Ionic didn't sync, again, so I check with fitbit and it said to try and restart it. INSTRUCTIONS FROM FITBIT! Not even 2 month past the 1 year warranty. And now it's dead and they offer a 25% discount. What a joooooke!!!! Never again 

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‎04-18-2020 12:45

‎04-18-2020 12:45

@RoxanneCormier A warm welcome to the Community. 

 

Thanks for sharing your experience with our Support team. I appreciate that you followed the instructions provided by them. 

 

Your feedback is appreciated, we're always striving to improve our customer service. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any question about the option give, please reply to the case you have with them, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

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