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Ionic not showing call notifications

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‎04-17-2020 07:15 - last edited on ‎04-18-2020 12:22 by Fitbit Moderator

‎04-17-2020 07:15 - last edited on ‎04-18-2020 12:22 by Fitbit Moderator

It has stopped showing me who’s calling I have it connected to WiFi and I have to push the button to get the time 

 

Moderator edit: Updated subject for clarity 

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‎04-18-2020 12:27 - last edited on ‎12-11-2025 06:06 by Fitbit Moderator

‎04-18-2020 12:27 - last edited on ‎12-11-2025 06:06 by Fitbit Moderator

@Shelton888 Welcome to the Community. 

I'll be happy to help you troubleshooting the call notifications and the screen wake setting on your watch. 

I would like you to confirm you did this procedure to set your call notifications. If you did, please confirm that your settings are properly set. Are you using an Android or iOS device? Which phone model you have? 

Regarding your inquiry about your watch showing the time only when you push the button, please confirm you've changed the screen wake settings by doing the following: 

  • When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist.
  • When you set Screen Wake Manual (Button), press the button to turn on the screen.

You can't set Screen Wake to Auto (Motion) if you turn on always-on display or sleep mode.

I'll be around if you have any additional questions. 

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