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Ionic not charging

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‎04-16-2020 03:14 - last edited on ‎04-18-2020 11:18 by Fitbit Moderator

‎04-16-2020 03:14 - last edited on ‎04-18-2020 11:18 by Fitbit Moderator

Hi I am sravan I have raised my problem to Fitbit team and my Fitbit ionic is in warranty by my problem has not been solved after my fitbit ionic factory reset I cant switch on my fitbit ionic and I it is not charging I have keept my Fitbit ionic for hole night but no respond can u sole my problem 

 

Moderator edit: Updated subject for clarity 

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‎04-18-2020 11:20

‎04-18-2020 11:20

@Sravangoud Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you've contacted our Support team. I appreciate the troubleshooting tried prior to posting.

 

I've shared your post with our team and they've mentioned they are already handling your case, please continue the communication through email, this to avoid any confusion. 

 

Thanks for your understanding. I'll be around if you have any additional questions. 

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