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Ionic - data not cleared sync and try again

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‎02-22-2019 03:15

‎02-22-2019 03:15

I received my replacement ionic from fitbit - the screen when I turn it on is showing data not cleared - sync and try again, it wont connect to my fitbit at all.

 

I have rebooted it (holding the 3 buttons) numerous times, cleared the data of fitbit app and have reinstalled it, disconnected of my phone Bluetooth and nothing is working, any ideas?

 

 

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‎02-22-2019 09:05

‎02-22-2019 09:05

Hi @Clio89, welcome to the community.

 

Have you tried going into you phones Bluetooth settings and unpairing/forgetting the Ionic from there? Once you've done that try the setup process in the fitbit app again.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎02-22-2019 11:19

In response to N8teGee

‎02-22-2019 11:19

Yes and I have tried on another iPhone, no luck. It won't even switch on now without the charger! Nightmare! 

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