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Ionic dead

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‎05-01-2019 15:54

‎05-01-2019 15:54

I had an Ionic barely over a year. The Ionic wouldn't charge, wouldn't respond, totally dead. Tried everything and didn't work.  Replacement sent to me about 2 months ago. This one did the same thing.

 

Chatted with Fitbit customer service. They offered me a 25% off coupon to buy a new Fitbit.  WOW. Seriously think I'd buy another piece of junk.  So frustrated as I paid $250-300 new. It barely lasted over a year.

 

I'm going back to Garmin. 

Best Answer
8 REPLIES 8

‎05-01-2019 16:29

‎05-01-2019 16:29

Just look down the list of posts and you will see the vast numbers of people this is happening to. There is a serious design flaw that is causing significant numbers of Ionics to brick themselves. They need to figure out what the issue is, fix it, then issue a recall of every affected device with offer of full replacement with an item that has been built without the catastrophic error(s). Otherwise they will lose many, many, many customers. Stock has been tanking already.

Best Answer

‎05-01-2019 17:13

In response to Irishwolf66

‎05-01-2019 17:13

Totally lost me.  On the way to bestbuy to pick up the Garmin vivoactive 3 music.

Sent from Yahoo Mail on Android
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‎05-03-2019 20:01

‎05-03-2019 20:01

Add me to the list of ionic paperweights. 16 months, no issue, then today, dead.

Best Answer

‎05-05-2019 09:19

In response to Lesab

‎05-05-2019 09:19

So, after thinking about it for a day or so, Fitbit acknowledges that the ionic has a manufacturer defect but they will only act if it happens to hit in the first year. Pretty weak when it can apparently occur at any time.

Best Answer

‎05-07-2019 18:11

In response to Bwilsonottawa

‎05-07-2019 18:11

Hello guys! I'm glad to see you posting again @Lesab @Irishwolf66 @Bwilsonottawa I'm here to assist.

 

Your feedback in regards the service provided by our Customer Support team and our Fitbit Ionic is appreciated, note that we're always striving to improve our products and services, therefore, the feedback that is submitted from our Community members is helpful for us to evaluate our procedures as reference on the future. Please take in consideration that our Support team move forward with a warranty replacement procedure based on our policies, for more details, please check: Return Policy and Warranty.

 

Don't hesitate to contact me back, I'll be here ready to help.

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0 Votes

‎05-07-2019 18:20

In response to RicardoFitbit

‎05-07-2019 18:20

I understand your comments but the warranty and return policy should reflect the fact that a manufacturer defect can occur after a year. Given the prices and the fact that many consumers actually upgrade their trackers at full cost to take advantage of newer models, the expectation is that the newer models last longer than they do. 

 

I have to question the business practices of losing long term customers over a product that admittedly has a fault. There is a cost to acquire a new customer but an existing customer is right there for the taking, only requires a minimum of support. When you keep losing long term repeat customers, everyone loses. I'm sure there are competitors that would love to have my business which includes at least a dozen products. When I started with Fitbit over five years ago, they were the industry leader. I'm seeing competition that has not only narrowed the gap but perhaps have surpassed Fitbit. It's sad, I was a champion for the company and it's products but feel like I've been kicked in the stomach. 

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‎05-08-2019 16:07 - last edited on ‎05-10-2019 18:32 by Fitbit Moderator

In response to Bwilsonottawa

‎05-08-2019 16:07 - last edited on ‎05-10-2019 18:32 by Fitbit Moderator

Seriously. To pay $250 plus and it to die a little over a year.  Not to mention my 1st month of ownership the band broke...followed by the 2nd band doing the same.  I had to argue just to get a replacement. 
Fitbit should be embarrassed.

Sent from Yahoo Mail on Android

 

Moderator edit: Format 

Best Answer

‎05-09-2019 06:40

In response to Bwilsonottawa

‎05-09-2019 06:40

@Bwilsonottawa wrote:

So, after thinking about it for a day or so, Fitbit acknowledges that the ionic has a manufacturer defect but they will only act if it happens to hit in the first year. Pretty weak when it can apparently occur at any time.

I believe in the UK under the consumer act, then the ionic would be classed as not fit for purpose, so there fore, you would be entitled to a new watch, or your money back, or if they can fix, they have a certain amount of days

 

To back this up, think you would need proof that Fitbit has acknowledge there  a problem with the Ionic

 

If there a hardware issue, surely fit-bit should do a recall

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