Ionic dead

[Chifung]

All, ionic all of sudden dead. Tried 3 buttons reset and reinstalled everything,  after that, it will just keep looping or keep restarting itself. Tried it multiple times and still the same thing.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Chifung Welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

I've shared your post with our Support team and they've mentioned you already have an open case with them. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

[Moinfazle]

Hi Fit bit team, have u brought upgrade to iconic or downgrade ? So many people raising the same issues, why don't you publicly admit your failure and bring quick patch to resolve the issue. Be bold and transp

[Chifung]

What do u mean upgrade or downgrade? I didnt raise it I community but no
help

[Chifung]

Fitbit team, this is scattered issue . I think you should have a corrective action plan in place to have it fixed ?? Everyone is talking about this and leaving negative reviews everywhere including bestbuy site 

[Moinfazle]

I am asking Fitbit team as I am also facing same issues after update with new firmware my Iconic is also not working

[Chifung]

Thx so much