Ionic not holding charge

[Griff77]

Since updating my ionic last week the battery isn’t holding charge for more than 2 days and today the screen isn’t displaying anything but lines

it won’t reset and I presume it’s fubar!

anyone had issues with last update or know of any remedies?

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Griff77 Welcome to the Community. Sorry for the delayed reply. 

Thanks for sharing that your Ionic isn't turning on. I appreciate the troubleshooting tried prior to posting. 

In this case, I've shared your post with our Support team, they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

[Bobito]

I have been having the same issue ever since I updated my Ionic with the latest software version. The steps are not working, the heart rate is not working, and the battery will die within 8 hours. I used to get 3-4 days before the update.

[Bobito]

I have been having the same issue ever since I updated my Ionic with the latest software version. The steps are not working, the heart rate is not working, and the battery will die within 8 hours. I used to get 3-4 days before the update.

[SilviaFitbit]

@Bobito Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you're experiencing this after you updated your Ionic to the latest firmware version. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions.