Ionic device locked and cannot be paired

[RaulRodriguez]

My fitbit ionic which I have been using for 3 years cannot be connected to any of my phones with the error below: 

Cannot Pair!

the device has been locked and cannot be paired. 

I just recently know that there is a recall for this. Im trying to do the recall process but it needs for the ionic to be linked to my account. Please help!!!

[RaulRodriguez]

And Im not particularly sure why it says that reported lost and replacement has been issued which I did not request such. Please help. Thank you

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @RaulRodriguez. I'm sorry to hear about your locked Fitbit Ionic. Thank you for providing us with a picture and I'll be glad to help.

As you mentioned, there's a voluntary recall for Fitbit Ionic.  Please contact our team for more information about Ionic refund and the steps you can follow in order to get it, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.